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Most companies have been exploring how they can leverage AI to enhance customer experience and streamline their business operations. The trend will continue through 2020 and beyond, but deploying in-house AI-based systems will remain an expensive affair, leading to the rise of AI-as service platforms where businesses can pay for algorithms to providers and use their own data.
Currently, Amazon Web Services (AWS), Microsoft Azure, Google Cloud, IBM Cloud and the likes of them provide AI as a service. In future, we can anticipate wider adoption and a growing number of providers that are likely to offer tailored applications and services for specific tasks and at a lower cost, making it easier for companies to take advantage of the many benefits of AI.